Email Support

Email Support

Welcome to email support. Here we can guide you through setting up your POP3 email accounts.

Set accounts up in User Control Panel
Set accounts up in Microsoft Outlook

Set accounts up in User Control Panel

Step 1: Accessing User Control Panel.

First, open up a web browser and in the address bar type your web address followed by /admin. This may look something similar to the image to the right.

Press Enter/Return and your User control panel will open up in a window infront of you.


	Now enter your username and password bearing in mind that the control panel IS case sensitive. However, if after trying a few times and still cant get in then email support@reg-domains.co.uk or phone them on 01527 831314. They will be able to reset your password for you.


	Step 2. Adding an Email Account in the UCP

Now You’re in the control panel look at the navigation pane to the left of the page, locate the email button and click it. You should then be on a page that looks similar to the image below. Click on the Add Mailbox button (as highlighted below in blue).

You will now be presented with a screen where you will enter the actual email account information.

Now you’re going to enter the information needed in this form.


	Step 3. Filling in the Form

Mailbox Name: Here you must enter your mailbox name. for instance, if you want peter@yourdomain.com then enter peter in the mailbox name box.

Mailbox Password: This is the password you want for the account. You have to enter this twice for verification purposes.

Mode Of Delivery: This is in case you want to forward the mail to another account. For instance, if you check a hotmail account regularly then it can be forwarded to their.

Catch Mail for unknown recipients: If someone sends an email to sarah@yourdomain.com and that address isn’t set up this account will receive the mail if the box is ticked.

Auto Responder: Click the button to enable auto responders, to find out what auto responders are read the next paragraph.

Auto Responder Text: Write a small piece of text here and it will be sent back to the sender when our mail server receives your email. Especially handy when you’re on holiday or out of the office.




	Once you have filled in the form to your preferences click on the create mailbox button and your new mailbox will be successfully created.

Setting up Email accounts in Microsoft Outlook

This section is here to help you set up your ISP mail account into outlook/outlook express.

If you use AOL however this will not work as AOL don't provide an SMTP server. To collect your mail we recommend using the user control panel to forward your mail to a web based mail account. To learn how to do this click here

Another alternative is to dial up to the net with a different connection to collect your mail. We have an 0845 Dial up that is suitable for collecting your mail.


	Step 1. Creating the Account


	Before configuring Outlook you will need to set up all e-mail addresses you require in your User Control Panel, which is explained in the next section. You then need to go into Outlook/Outlook Express. Go along the menu bar to ‘Tools’ and then go down and click on accounts.




	Click on the ‘Add’ button then click ‘Mail’.


	A box will open asking for a display name, type the name you want people to see when they receive your e-mails (for example John Smith or Smiths’ Sales Team). When you have entered the display name click ‘Next’




		You will then be asked to enter your e-mail address ‘you@yourdomain.name’. When you have completed this click next again.


	This section will ask for your E-mail server names.

If you don’t dial or connect to the internet with us (ie, you use BT or Freeserve etc) then you will need to change the SMTP server.

To get this information please contact your ISP and ask for their SMTP server. Enter this in the SMTP server box.


	Click next again and you will come to a logon page. This is for your username and passwords to logon to your account. Your username is always the same as your e-mail address.

When you have entered this then put a tick in the ‘remember password’ box and click next. Click next and then finish and you should be ready to send and receive e-mails.

If you want to set up more than one e-mail account then repeat this process for the different account.


	Once you have finished press send and receive (as in the image below). If you have any mail it will come through. As long as no error messages appear you should be ok. If there are any errors check over the steps and if it still fails email support@reg-domains.co.uk or call them on 01527 831314

Reg-Domains is a division of South Midlands Internet Services